American Airline is offering something very unusual in order to impress its customers. The carrier employees will be able to offer on-the-spot compensation to travelers for small inconveniences at airports. Yes, you read it right!
Lately this year, passengers can enjoy this service. The compensation will come in the form of miles and will be enrolled in the AAdvantage loyalty program of the customer.
As per the spokeswoman for American Airlines; Lindsey Marcin, this initiative has been put in place to keep small issues from escalating. It allows us to provide a better customer service experience for customers. – She added.
To make it efficient, software called ‘iSolve’ will be put into the smartphones of American Airlines customer service employees. This will allow them to instantly award compensation. https://www.americanairlines.in
Now, you must also be aware of the fact that what could make you earn miles! It includes stuff like missing a connection because your plane arrived late or getting downgraded to a lower seat class.
As of now, it is planned that the flight attendants will also have iSolve installed on their tablets later this year. This will allow them to offer in-flight compensation for things like broken seats, meal shortages or malfunctioning entertainment systems.
Before the American Airlines, United Airlines is also using iSolve to compensate travelers.
To keep customers happy, it is one of the latest developments in American Airlines. By compensating the travelers, the airline is managing to improve its image among the passengers.
American Airlines has also announced that all flight attendants will be required to take de-escalation training to better deal with conflict.
This lets the total of 65,000 American Airlines employees to take the training. This will also include all the workers who interact directly with the passengers.