Air Passengers Now Can Track Status Of Lost Items Complaints On Phones

Now you can track the status of their complaints of items lost at Indian Airports just through a click on the Android phones. It is a mobile application launched by CISF to help air passengers.

In collaboration with Unified Mobile Application for New-age Governance i.e. UMANG, the team of National e-Governance Division has developed the mobile application of “Lost and Found”.

This application was launched on March 10, supporting three facilities. This includes Lost and found items at airports, Technical consultancy, and tracking complaints and request status in security and fire services.

CISF had started “Lost and Found Web Application” on its official website in the year 2015. It was made for passengers who left their items and valuables behind at airports. But at that time, it did not have the facility to take a complaint from the user.

This web-based application proves very helpful for a large number of passengers. They are able to reclaim their lost articles at Indian airports, worth Rs 50.05 crore and Rs 5.49 crore for the years 2017 and 2018 respectively.

As per the statement of CISF official, “To make this web version more citizens centric, the mobile application with the help of UMANG was developed to facilitate a two-way system where people can approach easily and register their complaints about their lost items.”


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