Etihad Airways is the second-largest airline of the United Arab Emirate, which has recently introduced a new WhatsApp service to enable passengers to have direct chat with airline staff. Through this popular messaging app airline can make instant communication with passengers.
- Etihad is rolling out the digital capability for premium customers when they are at Abu Dhabi International Airport and enabling them to chat with customer service agents.
- Those who will use this messaging service app customer service agent can share information on possible delays, issues with flights or gate changes quickly and easily to the passengers.
- The airline plans to extend this service in future so that fliers can receive important messages by opting into WhatsApp communications on the Etihad Airways booking confirmation page.
- In addition to real-time Twitter and Facebook, the new communication channels added to the list.
The Chief Commercial Officer of Etihad Airways Robin Kamark said, “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology. Air travelers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”
Other innovative developments in the field of aviation reportedly include the introduction of 7 robots at Tokyo’s Haneda Airport. The purpose behind the initiative is reported to offer assistance to visitors during the 2020 Tokyo Olympics.
Air New Zealand aims to provide real-time language translation services using Bluetooth headphones, adding that the carrier is using Google’s Pixel Buds earphones to enable the live translation of 40 languages using the Google Pixel Smartphone. The Air New Zealand aims to become a “digital airline”.