Etihad Airways Web Check-in Policy: Types & General Queries!

The flag carrier and second largest carrier of UAE, Etihad Airways provides the web check-in facility to its passengers. Anyone who has a confirmed reservation with the carrier can easily avail this facility.

All you need to do is to visit the official website of the airline and select the ‘Check-in Online’ option. Here you will find all the details and procedure of the check-in process. In addition to that, you will also select your preferred seat.

After completing all the formalities, you will be issued your boarding pass which you can print from the site or print it later. For iPhone users, the boarding pass can be stored on the Mobile Wallet application.

The option of the 2D barcode is also there, screenshot which you can scan later at the security gate.

For the comfort and ease of the passengers, there is two Etihad check in options available other than the traditional way of check-in at the airport. These are:

  • Web Check-in.
  • City Check-in.
Web Check-in:

Passengers flying through the Etihad Airways other than the codeshare partner can check in online from 24 hours to 2 hours before departure. Plus, they can select their desired seat and avail their boarding pass. All they need to do is to present them at the Bag Drop counter at the airport.

It is advisable to print your boarding pass by doing so you can avoid airport check-in queues and delays in the whole check-in process.

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Requirement for Web Check-in

  • First of all you must use a PNR (Booking Reference Number), Etihad Guest Number, or e-ticket number for identification process while checking in.
  • The flights should be operated by Etihad Airways only.
  • Web check-in does not apply for group reservations.
  • It is applicable for flights operated within 2-24 hours.
  • You can check-in online even if you have bags to check.

If you plan to check in at the airport

  • Etihad’s check-in counters open at least three hours ago the scheduled time of departure. (It is four hours for flights from Abu Dhabi).
  • Besides that check-in closes 60 minutes prior to departure, except for Diamond First Class and Pearl Business Class passengers at Abu Dhabi. Here check in closes 45 minutes prior to departure.


Passengers can also avail the option of web check-in through mobile devices which are a convenient option to rely upon. All you need is the internet-enabled mobile device and to complete the web check-in process at least 3 hours before departure.

The availability of Mobile Boarding Passes is there when departing from the following cities:

Abu Dhabi, Dusseldorf, London, Munich, Colombo, Frankfurt, Manchester, Narita, Dammam, Istanbul, Minsk, Sao Paulo, & Doha.

When you pass through the airport security, you need to scan your 2D barcode. It is also recommended to take a screenshot of the Mobile Boarding Pass at the boarding gate. You can receive the Mobile Boarding Pass through your email.

City Check-in:

City check-in is another option available for the passengers which can help them to avoid crowds at the airport. This will let you avail your boarding card. Talking about the Etihad check in baggage, you can check it from 24 hours in advance of your flight. You can check in at one of Etihad City like in Abu Dhabi or Dubai:

Abu Dhabi City Check-in: You can check-in at the City Terminal which is located in the heart of Abu Dhabi’s business district. It is available up to 4 hours before your flight.

Dubai City Check-in: You can check-in at the Etihad Travel Mall which is located on Sheikh Zayed Road. It is available up to 6 hours before your flight. You can also avail the complimentary Etihad Chauffeur service for Diamond First and Pearl Business Class passengers.

Al Ain Airport Check-in: You can check-in for your Etihad flight departing from Abu Dhabi International Airport. For doing so, you need to book your reservation up to 6 hours before your flight.

General Queries:

Is online check-in option available in Etihad flight?

YES, online check-in option is available in Etihad Airways for more than half of their routes. You can check-in up 1 to 48 hours before the departure of your flights.

Is there any kind of requirement attached to the web check-in option of Etihad?

Well, to check-in online, you need to use a PNR i.e. Booking Reference Number, Etihad Guest Number, or e-ticket number for the identification purpose while checking in.

  • This feature is available only for flights operated by Etihad Airways.
  • If you are booking a group reservation, then you can’t avail this service.
  • In addition to that, you have to book your flight within 2 to 24 hours.
  • Lastly, you also have to manage the time at the airport to get through security, check your bags, etc. So reaching the airport few hours before is the best option.

What are the rules regarding checking in online if one has bags to check?

YES, you can check-in online even if you need to check luggage. All you need to do is to bring the boarding pass that you printed at home. Then you can easily proceed to the Etihad counter at the airport.

Am I able to change or select my seat while checking in online?

YES, the option of changing and selecting the seat is available through the web check-in option.

How much time should I allot if I have to check in at the airport?

Three to four hours before the scheduled time of departure is perfect to check-in at the airport. In case of flights from Abu Dhabi, the time should be 4 hours.

Expect for Diamond First Class and Pearl Business Class passengers at Abu Dhabi, the check-in close 45 minutes prior to departure; otherwise, it closes 60 minutes prior to departure.

Is the online check-in facility available if my journey is operated by a partner airline?

You will not be able to check-in online if your flight or a segment of it is operated by one of Etihad’s partner airlines.

Is the online check-in facility available if I have booked some extra special services?

If you have booked some extra special services like a bassinet or a wheelchair, you won’t be able to check-in online.

What should I do if I cannot Web check-in?

You may try one of the other ways of check-in Etihad offers if you are not eligible for Web check-in or do not want to opt for this facility. There are other modes of checking in online which you may choose. For an instant, Airport check-in, Mobile check-in, City check-in.

Do I need to call the airline to re-confirm my flight?

There is no need to call the airline or any other official if your booking is successfully confirmed.

Is there a mobile version available for Etihad regarding the check-in?

YES, Etihad supports the mobile version of our website which allows the passengers to check-in, book flights, select the desired seats, managing the booking or check flight status and much more functions like that.

What to do if I want to book flights for a group?

You can book reservations for a group of 10 or more people traveling together in the same flights. Some facts attached to it are that you need to travel on the same flights and on same dates plus there should not be an infant traveling with you.

Etihad Airways let you have a stress-free trip and understands your group’s different needs.

When can I check in online for my flight?

Except for the flights of the partner airline, you can check in online for the flight operated by the Etihad Airways from 48 hours to 1 hour before departure.

When can I check in for my US flight?

You can easily check-in for all flights to the US, 2 hours before departure. The US Preclearance facility at Abu Dhabi closes for acceptance 60 minutes before departure.


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