Delta Unveils Redesigned Gate and Boarding Experience in Atlanta

(Last Updated On: August 1, 2017)

Delta Airline launched a stage one of a test program. This program is designed for customers to improve the gate experience and smooth the boarding process at T Concourse at Atlanta’s Hartsfield–Jackson International Airport.

As a part of this three-month pilot project, customers will get the following features while traveling through the T1, T2 and T3 gateways:

  • Mobile agent pods: These are modern podiums with a smaller footprint than conventional gate counter. It helps to open more space and provide more efficient boarding for additional customer seating.
  • Handheld Nomad devices: It will help the gate agents to make seat changes, check bag status and more. Now, gate agents can easily be connected to customers instead of standing behind the traditional gate counter.
  • Boarding pillars create four parallel lanes. It is not only improving the flow of traffic but also providing customers a clear path to boarding.
  • E-Gates that will enable travelers to easily and efficiently scan themselves by scanning their smart phones or boarding passes.

Later this year, the second stage of testing will focus on increased agent mobility, the digital experience of the customer at the gate and how biometric boarding will be integrated.

Delta’s Chief Operating Officer Gil West states that “Developing and testing these innovations is an important part of our ongoing effort to improve the gate and boarding process for our customers”.

He added, “It accelerates the culture of hospitality by minimizing barriers between agents and customers, driving, even more, personal engagements, and exceptional customer service”.

The latest examples of the Delta investment in innovation are the gate and boarding enhancements.

For the past year, Delta led the industry into many customer solutions such as fingerprint scanning, biometric-based self-service bag drop, baggage handling, bag tracking via delta mobile app and more efficient and high -tech screening lane.

These all are important applications that help the pilots to avoid the turbulence.

ATL testing will be included to improve the boarding process in Atlanta and across the network. This innovative strategy includes the employee and customer feedbacks.

About Delta:

  • Every year, Delta Air Lines provide customer services over 180 million people.
  • Delta was named to Fortune’s top 50 most Bureau Companies in 2017.
  • It is considered as the most admired airline for the sixth time in seven years and also got ranked 1 in the Business Travel News.
  • This industry leads the global network and offers service to 334 destinations in 62 countries on six
  • A research states that Delta employs more than 80,000 employees and also operates the mainline fleet of more than 800 planes.
  • Delta airline is also a member of the SkyTeamglobal alliance.
  • It participates in the transatlantic joint venturewith Air France-KLMAlitalia as well as a joint venture with Virgin Atlantic.
  • Delta provides more than 15,000 daily flights to their customer, with key hubs and markets.
  • It provides its facility to various cities like: Amsterdam,Minneapolis, Atlanta, New York City, Boston, Heathrow, Salt, Lake City, etc.
  • Delta has invested billions of dollars in airport facilities, global products, and services. It has used the technology to enhance the customer experience in the air and on the ground.
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