Lufthansa Airline Reviews, Rating-Baggage Fees and Fares

(Last Updated On: October 30, 2019)

Lufthansa, also sometimes referred to as Lufthansa German Airline, is one of the largest airlines operating in Europe. The airline operates with its other subsidiaries, such as Austrian Airlines, Swiss International Air Lines, Eurowings and German Wings, making it the largest passenger airline fleets in the world. It is headquartered in Cologne and operates from its main hub of Frankfurt Airport. Its other major hub is the Munich Airport.

Lufthansa Fleet of Aircrafts:

Majority of its aircrafts are from the two major manufacturers, Airbus and Boeing, as well as from Bombardier, Embraer, Fokker and BAE Systems, for its shorter and medium haul routes. The group comprises of 615 aircrafts, along with its subsidiaries.

For the longer routes, the Airbus A380-800, A340-600, A340-300, A330-300 and the Boeing 747-8, 747-400, and the BBJ 737-800 IGW are used. For the medium haul routes, the Airbus A321-100/200, A320-200, A319-100 and the Boeing 737-500, 737-300 are operated. For the shorter itineraries, Embraer ERJ-195, ERJ-190 and the Bombardier CRJ900 aircrafts are utilized.

Destinations:

The airline is operational in 193 international destinations and over 18 domestic destinations. Lufthansa flies to 81 countries through its flagships and its subsidiaries across Europe, Asia, Americas and Africa.

Fare:

The airfares in Lufthansa cover the basic cost of transport from the departure location to the final destination. It is not fixed though. It depends on different factors and keeps on changing from time to time.

It depends on your route.

And then it depends on the time of booking. Airfares change according to the demand and traffic.

Furthermore, if you change your route, destination, date or time of departure after booking the flight tickets then additional fee applies.

If you change your destination the additional fare of that destination also gets added. But if the changed destination’s fare is less than the previous one, you will get your credit back.

Taxes, fees and carrier charges

You must know that you will pay the applicable taxes, fees and carrier charges imposed by the airline, government or other authority, or by the operator of an airport. At the time you purchase your ticket, you will be advised of taxes, fees and carrier charges not included in the fare, most of which will normally be shown separately on the ticket.

Reservation Service Fees

If you have made a reservation through lufthansa.com then you may cancel the reservation without penalty up to 24 hours after the reservation is made but only if the reservation was made seven days or more before the flight’s departure. Lufthansa will allow customers to hold a reservation made directly with Lufthansa’s telephone reservation center without payment for up to 24 hours if the reservation was made seven days or more before the flight’s departure.

Portal Reservation Fee
Online (lufthansa.com) No fee
Online (lufthansa.com) for flights originating outside the U.S. 15 EUR fee
Via phone (Lufthansa Call Center) $20 ticket service fee
At the airport $20 ticket service fee

Lufthansa Cabins:

The First Class Experience

Lufthansa First Class has consistently received recognition for its exceptional services and has received accolades from Skytrax, which assesses the quality of airlines. It received five stars for its excellent services and first rate cabin comforts, on-board and for its First Class Terminal at Frankfurt Airport. Once on-board, rest assured of the comforts of a lie-flat bed, delicious cuisine and brilliant services.

Experience Business Class

Come and take delight in the new Business Class seats which transform into an almost 2-meter long, fully flat bed- to give you a relaxing and enjoyable experience. You will be plied with the choicest delicacies, fine wines and an attentive service to make your on-board experience filled with pleasure.

Free baggage rules on Lufthansa

 

Class General  Frequent Travellers Senators/ HON Circle Members/ Star Alliance Gold Members SWISS Golf Club Members
Economy Class 1 bag up to 23 kg 2 bags up to 23 kg each 2 bags up to 23 kg each 1 bag up to 23 kg
Business Class 2 bags up to 32 kg each 2 bags up to 32 kg each 3 bags up to 32 kg each 2 bags up to 32 kg each
First Class 3 bags up to 32 kg each 3 bags up to 32 kg each  4 bags up to 32 kg each 3 bags up to 32 kg each
Additional bag All routes except from/to USA,  Mexico and Central America*: + 1 ski bag All routes except from/to USA,  Mexico and Central America*: + 1 ski bag All routes except from/to USA, Mexico and Central America*: + 1 ski bag, + 1 golf bag All routes except from/to USA, Mexico and Central America*: + 1 ski bag, + 1 golf bag

 

Premium Economy Class

Be it a business traveller or one for leisure, the Lufthansa Premium Economy Class strives to offer you a comfortable travel experience, and avail benefits on the ground and in air. You can enjoy up to 50 per cent more space, legroom and on all sides and delight in choosing from a variety of menu, served on fine china tableware.

Economy Class

Enjoy the comforts of Economy Class with greater legroom, afforded by the slim construction of the seat backs. You may also enjoy delicious menus, as per your departure time and avail complimentary drinks from a wide selection. You will also be offered a movie snack during your inflight entertainment.

 Inflight Entertainment

Lufthansa offers world class entertainment for its travellers. You can enjoy from over 100 movies, screened in eight different languages. There are also 200 TV programs on offer, making sure the children and adults’ entertainment is well taken care of. Lufthansa also knows that a large segment of its travellers are from Middle East, India, Japan and China, and hence caters to programs from these regions. There are also a wide variety of music options available, as well as around 30 radio channels.

All these options can be used with a very user friendly interface.

Customer Reviews:

Lufthansa is one of the top most rating airlines in the world and all customers speak very highly of the food, staff service and value for money. The CEO of the German airline has plans to take up its rating to 5 stars by launching special customer experience focused initiatives. This proves how important they consider their customers and hence are willing to get the extra mile.

Jan Lutz Reimer writes “After flying different airlines in the last months I noticed on this Washington Dulles to Hamburg (via Frankfurt) flight how good Lufthansa is, even in Economy Class,” he further adds “The staff onboard were professional and efficient. Shortly after takeoff they served drinks with a snack, 20 minutes later hot towels and then a hot and very decent, tasty dinner. The light concept of this Boeing 747-8 is great!”

Fotis Giannousas from Greece says Best airline in my opinion. I flew with Lufthansa from Lagos to Athens via Frankfurt 1 month ago. The cabin crew was excellent and ready to help. The entertainment was very good, food was ok, and the seats were very comfortable. There was no delay in the flight,and no turbulence. I would recommend to fly with Lufthansa.”

 

Baggage Allowance

Intercontinental Flights Economy Class Premium Economy Class Business Class First Class
1 Bag up to 23 kg 2 bags up to 23 kg 2 bags up to 32 kg 3 bags up to 32 kg

 

European Flights Economy Light Economy Classic Economy Flex Business Class
1 carry-on up to 8 kg 1 carry-on up to 8 kg AND 1 bag up to 23 kg 1 carry-on up to 8 kg AND 1 bag up to 23 kg 2 carry-ons up to 8 kg AND 2 bags up to 32 kg

AIRLINE INFORMATION :

Contact : 1-800-645-3880

Travel insurance

If you have any question regarding your plan or to receive a claim form, contact Travelguard:

USA 1-877-709-5590

International 1-715-295-5452

Award reservation change/cancel fee

You can redeposit miles from fully unused award tickets within 1 year from the date of the issue once the reservation is cancelled.

You will have to pay 50 EUR or 70 CHF/ USD 60 for rebooking or cancelling a flight award. This amount may change or be waived for certain flight awards. You can change only the date and time of the booking.

Any changes in routes are not possible. A flight award once issued is non-transferable. The sale, exchange or offer for auction of award documents is not permitted. Miles from different mileage accounts cannot be transferred or combined.

You can also give flight awards to friends and relatives without payment without your having to accompany them on the flight. Flight awards passed on to third parties must be booked by you in person. But the relevant number of miles will be debited from your mileage account.

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