Among “mega” airports– those serving more than 32.5 million annual passengers- Orlando International Airport and McCarran International Airport in Las Vegas tied for first place.
Orlando international (MCO), Florida’s busiest airport, credit its return win to “a seamless arrival and departure experience that exceeds the need of the traveler and instills a memorable imprint of the culture and environment of the region”.
The airport is on schedule with a $4.27 capital improvement plan and has completed a variety of “passenger-pleasing” project ranging from improved Wi-Fi and baggage system to a people mover system that transports passenger over waterways and landscapes that evoke the Florida sense of place.
Whereas to gain its first-place tie this year, LAS teams focused on upgrading terminal spaces, smoothing out checkpoint experiences and perfecting the “You’re in Vegas” vibe that includes slot machines, a neon “welcome to Las Vegas” sign and curated “voices of Vegas” taped music program highlighting iconic Vegas acts and songs that name check the city.
Among “large” airport serving 10 million to 32.4 million passengers California’s John Wayne airport, in orange country, ranked highest this year: Dallas love field ranked second and Oregon’s Portland international airport ranked third.
Among “medium-sized” airports– those serving between 3 million and 9.9 million passengers, this year Buffalo Niagara International Airport ranks the highest, followed by Indianapolis International Airport and Fort Myer/ Southwest Florida International.