For security check, nobody wants to stand or wait in line, but Southwest is offering special deal to its customers. The airline is offering compensation and points to TSA Precheck customers on wait for 10 minutes at least at one airport.
The airline announced this new offer Monday that rewards any TSA Precheck passengers at Oakland International Airport who wait in line for more than 10 minutes. The airline is offering them an extra 2,500 Rapid Reward points.
It’s unclear how many passengers Southwest will actually end up handing points over to. According to the TSA Precheck website, in April 2018, 92 % of flying passengers who have TSA Precheck waited less than 5 minutes in line.
The TSA Precheck site also says “you can speed through security and don’t need to remove your shoes, laptops, liquids, belts and light jackets.”
Passengers who have enrolled in TSA Precheck have a Known Traveler Number. This qualifies them for the usually shorter and sometimes faster security line at the airport. Flyers can get TSA Precheck status by applying online and scheduling an in-person background check at an enrollment center. That background check includes fingerprinting.
SFGate reported that this program runs until June 29 of this year. If successful, the airline might expand it to other airports across the country. Part of the reason Southwest can implement this plan in the Oakland Airport is that Southwest is the only airline in Terminal 2.
This means only Southwest customers are hopping in the security line in that specific terminal. It is making it easier for the airline to monitor wait times.
The Southwest promotion says, “Get through the TSA Precheck line in 10 minutes at Oakland or Southwest will give you 2,500 Rapid Rewards bonus points. Watterson said that when a passenger feels they’ve waited in the PreCheck line longer than 10 minutes, he or she should approach a Southwest supervisor and ask for a 2,500 voucher. No proof of an extended wait is required.”