IndiGo Airlines Web Check-in Details: Types, Timings & General Queries!

(Last Updated On: November 10, 2017)

With the increment of digitalization, technology is taking place everywhere. It is making our lives easy and simple. When it comes to airlines and airports, these are also adopting the newly innovated stuff for different operations whether it is booking tickets or checking of baggage or scanning of identity.

Coming to India’s top airline, IndiGo Airline is probably the largest carrier in the country. Essentially it is a low-cost airline but it has emerged as the largest player in the Indian Aviation Industry.

With the whopping market share of 30 percent, the airline operates over 500 flights per day. The airline offers seasonal offers and discounts between popular destinations; hence one can expect to find a long queue for check-in at the airport.

However, to make it simple and convenient for the passengers to book tickets, the airline has also provided the facility of web check-in to the passengers. The airline realizes the trouble of waiting for getting the boarding pass on behalf of the passengers and has introduced its online check-in services.

What is Web Check-in?

In simple language, web check-in or online check-in is a term used for purchasing tickets online for a certain airline. The facility of online check-in is offered by just about every major airline whether it is national or international. Through this process, the passenger’s can check-in for the flights in advance from the comfort of your home or office.

About The Service:
  • Indigo web check-in facility is for the passengers who are willing to avail this service anywhere between 48 to 2 hours, prior to the departure of the flight.
  • Interested passengers need to visit the official site of the airline.
  • After checking the flight details, passengers get the booking reference ID.
  • The online check-in service lets the passengers choose their preferred seats, once the boarding pass is being issued.
  • You can either print this pass by own immediately or it is sent to your email and you can do the ticket print
  • In case, you want to cancel your tickets after using the web check-in options, then you need to call the airline’s customer care, at least two hours prior to the departure of the flight.

The option of kiosk check-in is available to passengers of international flights only as web check-in is not allowed. Customers are required to come 4 hours prior to scheduled departure as the check-in closes 1 hour 15 minutes before the scheduled departure.

In case, the check-in process is not complete within time, the booking will be declared a ‘no-show’.


Now, you can easily avail the option of web check-in from the comfort of your home/office. The web check-in facility helps in time-saving by speeding up your check-in process. It also offers you the option to check in & print your boarding pass directly from your computer.

indigo web check in

It also helps the passengers to avail various other benefits like to check in the luggage in advance, selection of seats, meal options and much more, before the departure of the flight.


One of the simplest ways to book your tickets nowadays is through mobile check-in. Mobile check-in allows you to select your preferred seat map and print and email your e-Boarding pass in just a few simple steps. All you need to do is to download the App on Android and IOS.


Following are the steps in regards to web check-in Airlines:


You need to visit the airline’s website, where you have to click on “Check-In” tab in the main navigation menu.


Then you need to fill the PNR number.


Email the ID or your name, origin and destination city.


After that, you need to accept the terms and conditions in regards to that. Then, you asked to abide the rule of baggage check-in and the printed boarding pass will be given to you after checking of your photo identity cards at the airport by airline or security staff.


In this step, passengers are allowed to pick their seats on their own and they also have the option to allow the airline to auto-allocate seat to you.


Then move on to next step after clicking ‘Confirm and Continue’. You can click ‘Click here to Check-in’ button.


After getting the boarding pass, get it print or send it to your email ID.


  • The facility of web-based check-in begins 48 hours before the flight and closes 2 hours prior to scheduled departure.
  • Passengers who booked tickets at the official website of the airline are checked-in automatically.
  • Passengers having checked-in baggage can book tickets online only if the departure airport has dropped off counters.
  • In India, the facility of drop-off counters is provided only in select cities, namely Delhi, Mumbai, Hyderabad, Kolkata, Bangalore, Chennai, Kochi, Ahmadabad, and Pune.
  • In case you are boarding from cities other mentioned above and are carrying a check-in baggage, you will have to be in the regular
  • Do carry the printouts of the boarding pass with you as if you don’t have these, you will be asked to be in the regular queue to get the print.
  • The facility of web check-in is not available for the international flights.
  • Passengers with special requirements like unaccompanied minors, infant, and people on wheelchairs cannot use the check-in facility as there is need to check their documents and physical state.
  • As per the rules of the Airlines, the international passengers need to have a valid travel itinerary and valid travel documents according to the laws of the destination country.
  • For domestic flyers that have used the online check-in service, it is mandatory to carry the printout of the issued boarding pass.


Go through the following information to get an idea of the timing of the web check-in in regards to the Airlines:


  • Indians:

It allows the passengers to select between different meal options, including both Veg and Non-veg options. It allows the payment and addition of excess baggage pre-paid slabs.

  • Lounge:

indigo lounge

This facility allows the passengers to enjoy the services of the lounges just by paying certain sums such as INR 600 for domestic terminals and INR 1200 for international terminals.

  • IndiCakes:

For passengers who want to celebrate a birthday in the sky, IndiCakes will let them do so. There is the availability of 500 gm cake at least 48 hrs before flight departure. You only need to pay Rs 400 for domestic flights and Rs 600 for international ones.

  • IndiGo Fast Forward:

This priority check-in service is for normal passengers.

  • Travel Insurance:

This lets the passengers do choices regarding the selection of travel insurance.

  • Travel Extras:

The association with the Mega Cab service allows passengers to have car services.

  • Seat Plus:

Passengers can pick the seating arrangement just by paying additional charges for seats. It is based on window location, aisle location, and rows.


In the following cases, passengers cannot use the web check-in options:

  • International flights
  • Connecting flights
  • Infants onboard
  • Wheelchair-bound passengers
  • Passengers with medical issues, such as pregnant women
  • Unaccompanied minors
  • More than 9 passengers traveling on same PNR


  • In case, passengers are traveling with Cabin baggage only:

If passengers are not carrying any check-in baggage with them and have checked-in online, then they can head off straight to the security area. In such case, they can easily skip the airline airport check-in. All they need to have is the printed boarding pass, valid ID proof, and other required documents.

cabin baggage

  • In case, passengers are traveling with Check-in baggage:

The facility of web check-in is available for all domestic flights. If the passengers are carrying the check-in baggage with them, they will have to arrive at drop-off counters first which are currently present in select cities only. In other cities, the passengers with check-in baggage need to be in the regular queue.


No. 1: Does IndiGo have online check-in facility?

Yes, the airline has the web check-in facility that allows the passengers to check-in 2 to 48 hours before your flight departs.

No. 2: What are the requirements for using web check-in?

The requirements for web check-in are:

  • No checked baggage is allowed when using web check-in.
  • Passengers may bring one piece of carry-on baggage.
  • Passengers with special requirements like unaccompanied minors, infant, and people on wheelchairs cannot use the check-in facility as there is need to check their documents and physical state.
  • Customers can use web check-in facility 48 hours until 2 hours prior to scheduled departure time.
  • The airline does not permit any changes or cancellation to bookings after web check-in has been completed. There is no availability of refund or credit account.

No. 3: Can I select my seat when checking in online?

You can easily select your preferred seat while using web check-in facility.

No. 4: If I plan to check in at the airport, how much time should I allot?

The customer checking at the airport begins two hours and closes 30 minutes prior to the scheduled departure. The boarding gate will be closed 15 minutes before departure time. There are little changes for the passengers of Jammu & Kashmir regarding the check-in time at the airport.

No. 5: Do I need to register to avail of Kiosk check-in facility?

No, you don’t require one. Currently, you do not have to register to avail of our Kiosk Check-in facility.

No. 6: Do I need to register for Mobile Check-in?

Yes, in case of mobile check-in option, you are required to register for that.

No. 7: Does a print is needed in case I have done mobile check-in?

Yes, the passengers are advised to carry a printout of the boarding card. The boarding pass can also be obtained from one of the counters at the airport. But, it is recommended that the passengers should take the print to skip the queue.

No. 8: When can I web check-in?

The passenger can do web check-in anytime up to 1 hour prior to the scheduled departure time.

No. 9: Can I directly move towards the boarding gate in case I have web checked-in?

There are 2 cases regarding that:

First, if the passengers who are web checked-in do not have any checked-in baggage, can directly proceed towards the boarding gate with the boarding pass.

Secondly, in case they have checked-in baggage, then they have to check-in their baggage at the baggage drop counters first, then they can proceed to the boarding gate.

No. 10: Am I eligible for web check-in?

Every passenger who is holding a valid and confirmed booking reference (PNR) can easily purchase directly with the airline or through a travel agent. According to the rules, a maximum of 9 passengers per PNR and with a maximum of four segments are allowed.

No. 11: Who all are not eligible for web check-in?

Following are the cases, where you are not eligible to book tickets online:

  • Any reservation with any Special Service Requests i.e. Infant /Wheelchair cannot web check-in.
  • Passengers traveling on the International flights.
  • Passengers traveling on connecting flight offered by the airline.
  • Passengers traveling in a group of more than 9 passengers on a single reservation number.

No. 12: Can I use web check-in for international flights?

No, you are not allowed to Web Check-in for our international flights.

No. 13: How many passengers will be able to do web check-in online?

Web Check-in is allowed for a maximum of 9 passengers per PNR.